CSML provides a way to execute external code in any language of your choice via a Foreign Function Interface, represented by the App() keyword.

Here are some ideas for CSML integrations:

• file tickets to Zendesk, ServiceNow or Front​

• create leads in Hubspot, Mailchimp, Salesforce​

• store data on Airtable, Google Sheet, Amazon DynamoDB​

• upload files to Box, Google Docs, Office 365​

• analyze text with SAP Conversational AI, Dialogflow, Rasa​

• book meetings on Google Calendar, Hubspot, Calendly​

• trigger events in Zapier, IFTTT, Integromat​

• generate QR codes, format documents, upload images...

• and many more!

There are 2 ways you can augment your CSML chatbot by connecting it to other services: authoring your own custom apps, or installing ready-to-use CSML Integrations.

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