In CSML Studio, every channel generates a set of API keys that you can use to perform various operations, such as managing the bot, sending broadcasts, getting information about current conversations... Channels are external connectors to your bot.
Every channel has different capabilities but all channels rely on the same API methods.
All calls are to be made to
The API is versioned, and all calls must be prefixed by their version number. The most recent version is
v1. The API is reachable on route prefix
Hence, the complete endpoint for the API is
To ensure the stability of downstream systems, API requests are throttled. Each client (a set of API key/secret) can only send up to 50 reqs/sec. Over this limit, an error code is returned and the request will not be treated.
On the API channel exclusively, you can also register a webhook, which will be called with a POST request every time a message is sent by the bot to the end user. This is a good way to handle the outgoing messages in real time! The body of the webhook call is documented here.
Your webhook has to respond within 5 seconds with a success code. Calls will not be retried in case of error.