Installation
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The first thing you need is an instagram business account. Luckily, switching from personal to business account is a straightforward process: simply follow .
Some common issues may come up and prevent you to correctly connect your chatbot to your Instagram account:
Make sure that your Instagram account has the Business type (not the Creator type). You can switch from a Creator to a Business account under Settings > Account > Switch to Business Account.
You also need to allow access to messages for the chatbot to be able to access them. .
You will also need a Facebook page linked to your Instagram Business account. You can easily create a new page or use an existing one, and connect it to your Instagram account by .
To connect your Instagram account to your CSML Studio chatbot, visit the Channels page, then click on Instagram to create a new Instagram channel. Then, follow the Login with Facebook flow, and make sure to select both the Instagram Business Account, and the Facebook Page it is linked with:
Also, make sure that all the requested permissions are checked:
After this flow, you will be presented with a list of your Facebook pages. Select the one that is linked to your Instagram page:
After a few seconds, you are redirected to a new page. It's done!
