CSML Studio
  • Introduction
  • 🦜Getting started
    • Create Your First Bot
    • The Dashboard
    • AI & Natural Language Processing
      • AI Rules
      • Configuring a NLU Provider
    • Apps and Integrations
      • Authoring Custom Apps
      • CSML Integrations
      • Tools and utilities
      • Preprocessing
    • Livechat
      • Chatwoot
    • Bot Configuration Options
    • Authenticating Users
    • 💻CSML Language Reference
  • 🔌Studio API
    • Getting Started
    • Authentication
    • Studio CLI
    • API Reference
      • Chat API
      • Broadcasts API
      • Bot API
      • Conversations API
  • 📱Channels
    • Introduction
    • Assistant
      • Installation
      • Configuration
      • Customization
      • Widget
      • Message Formats
    • Workplace Chat
      • Installation
      • Uninstallation
      • Configuration
      • Features and message formats
    • Microsoft Teams
      • Installation
      • Features
    • Google Chat
      • Installation
      • Features
    • WhatsApp
      • Installation
      • Features and Limitations
    • Telegram
      • Installation
      • Features
    • SMS (with Twilio)
      • Installation
      • Features and Limitations
    • Slack
      • Installation
      • Message formats
      • Features
    • Callbots (with Twilio)
      • Installation
      • Features and Limitations
    • Amazon Alexa
      • Installation
    • Google Assistant
      • Installation
    • Messenger (legacy)
      • Installation
      • Configuration
      • Features
      • Message formats
    • Instagram (legacy)
      • Installation
      • Configuration
      • Features
    • Webapp (legacy)
      • Installation
      • Configuration
      • Customization
      • Chatbox
      • Message Formats
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  • Instagram Setup
  • Instagram Business Account
  • Facebook Business Page
  • CSML Studio Setup

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  1. Channels
  2. Instagram (legacy)

Installation

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Last updated 3 years ago

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Instagram Setup

Instagram Business Account

The first thing you need is an instagram business account. Luckily, switching from personal to business account is a straightforward process: simply follow .

Some common issues may come up and prevent you to correctly connect your chatbot to your Instagram account:

  • Make sure that your Instagram account has the Business type (not the Creator type). You can switch from a Creator to a Business account under Settings > Account > Switch to Business Account.

  • You also need to allow access to messages for the chatbot to be able to access them. .

Facebook Business Page

You will also need a Facebook page linked to your Instagram Business account. You can easily create a new page or use an existing one, and connect it to your Instagram account by .

CSML Studio Setup

To connect your Instagram account to your CSML Studio chatbot, visit the Channels page, then click on Instagram to create a new Instagram channel. Then, follow the Login with Facebook flow, and make sure to select both the Instagram Business Account, and the Facebook Page it is linked with:

Also, make sure that all the requested permissions are checked:

After this flow, you will be presented with a list of your Facebook pages. Select the one that is linked to your Instagram page:

After a few seconds, you are redirected to a new page. It's done!

📱
this guide
Here is how
following this process