# Configuration

## Ice Breakers <a href="#ice-breakers" id="ice-breakers"></a>

Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions. A maximum of 4 questions can be set. **This feature is not available on Desktop!**

![](https://2862118938-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M6OZMoZlXP9VSWYMW_T%2F-MfyTpu7TNmUKx_DYrfq%2F-MfyVOX7ZP_psNIcoZc0%2Fimage.png?alt=media\&token=3d38854e-3569-4a63-b5c9-d3cf81cda6d1)

To setup Instagram Ice Breakers, simply update the corresponding field in the channel's configuration page:

![](https://2862118938-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M6OZMoZlXP9VSWYMW_T%2F-MfyTpu7TNmUKx_DYrfq%2F-MfyVjvbgkFlGDP2Tcwk%2Fimage.png?alt=media\&token=ed0ba725-d6c6-48b8-91e9-a83e8a11d274)

Each Ice Breaker must consist of a question and a payload. To remove all Ice Breakers, simply set this field to an empty array `[]`!