Configuration

Ice Breakers

Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions. A maximum of 4 questions can be set. This feature is not available on Desktop!

To setup Instagram Ice Breakers, simply update the corresponding field in the channel's configuration page:

Each Ice Breaker must consist of a question and a payload. To remove all Ice Breakers, simply set this field to an empty array []!