LIVECHAT_SESSION_START. When this happens, your CSML chatbot stops receiving events, and all messages are sent to the livechat backend of your choice.
LIVECHAT_SESSION_END. To do this, we recommend that your agent sends a "signing off" message containing that payload, which will be automatically transformed into an adequate button.
"LIVECHAT_SESSION_END"event, which will be transposed to a text and button for the user to click on, to confirm they do want to end the livechat session. If the user does not click the button or says anything else, the session continues. This field helps you configure that message.