# Chatwoot

[Chatwoot](https://www.chatwoot.com) is an open-source livechat platform, with an online SaaS version as well as a self-hosted version. If you are looking for a livechat solution that you can have full control over, or with a free plan if you want the SaaS version, we recommend Chatwoot!

To get started, go to your bot's **Settings > Livechat** then select Chatwoot as your livechat support platform.

![](https://2862118938-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M6OZMoZlXP9VSWYMW_T%2F-MbLYkbmlAHgMw4rCn99%2F-MbLaUPq6Xp_HQfRYBJE%2FCleanShot%202021-06-04%20at%2012.37.58%402x.png?alt=media\&token=5c440239-a657-4630-bd4c-60ab3ebbe487)

You will need to retrieve:

* the URL of your Chatwoot instance. If you are using chatwoot.com, it will be `https://app.chatwoot.com` 
* your access token (which you can find at the bottom of your profile settings) and 

![](https://2862118938-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M6OZMoZlXP9VSWYMW_T%2F-MEnHanKycMNNfN8yrSK%2F-MEnHvaF-pnqOoDwmpap%2Fimage.png?alt=media\&token=cb3c7988-b34d-49ec-9583-c53f285e9df5)

Hit **Save**, and a dedicated inbox will be created for you!

## Canned Responses

We recommend you configure a "Signing off" canned response in Chatwoot to trigger the `LIVECHAT_SESSION_END` event under **Settings > Canned Responses**.

![](https://2862118938-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M6OZMoZlXP9VSWYMW_T%2F-MEnHanKycMNNfN8yrSK%2F-MEnIndRfChd1ZevjEAg%2Fimage.png?alt=media\&token=a0a06c82-304b-44a8-907b-c0c1a51cff98)

You can simply copy and paste the text below, or adjust to your liking - just make sure that the LIVECHAT\_SESSION\_END is at the end of the content.

```
Let us know if we can do anything else for you - we are here to help.

LIVECHAT_SESSION_END
```