Chatwoot is an open-source livechat platform, with an online SaaS version as well as a self-hosted version. If you are looking for a livechat solution that you can have full control over, or with a free plan if you want the SaaS version, we recommend Chatwoot!
To get started, go to your bot's Settings > Livechat then select Chatwoot as your livechat support platform.
You will need to retrieve:
the URL of your Chatwoot instance. If you are using chatwoot.com, it will be https://app.chatwoot.com
your access token (which you can find at the bottom of your profile settings) and
Hit Save, and a dedicated inbox will be created for you!
We recommend you configure a "Signing off" canned response in Chatwoot to trigger the LIVECHAT_SESSION_END event under Settings > Canned Responses.
You can simply copy and paste the text below, or adjust to your liking - just make sure that the LIVECHAT_SESSION_END is at the end of the content.
